Shipping policy

At Printtoop, we work to make sure your order reaches you safely and on time. Since our products are made to order, processing and delivery times may vary depending on the product, location, and courier service.

1. Shipping Availability

We currently deliver orders across Pakistan, subject to courier coverage in your area.

2. Order Processing

Most Printtooop products are made or prepared after you place your order.

  • Orders are usually processed within 2–5 business days.
  • Personalized or customized products may require additional processing time.
  • Production may be handled by trusted third-party printing or fulfillment partners.

3. Delivery Time

After your order has been processed, delivery generally takes approximately:

3–7 business days depending on your location and courier service.

Remote areas may require additional delivery time.

Delivery times are estimates and are not guaranteed. Delays can occur because of weather, public holidays, courier issues, high order volumes, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

We may occasionally offer free shipping promotions or special delivery offers.

5. Cash on Delivery (COD)

COD may be available for selected locations and products.

If you place a COD order, please make sure your phone number and delivery address are correct and that someone is available to receive and pay for the order.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD purchases.

6. Order Tracking

When tracking information is available, we may provide your tracking details through WhatsApp, SMS, email, or other available communication channels.

Tracking updates are provided by the courier and may take some time to appear after your order has been shipped.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate:

  • Full name
  • Complete delivery address
  • City
  • Phone number
  • Any necessary delivery instructions

If an order cannot be delivered because of an incorrect/incomplete address, incorrect phone number, or repeated delivery attempts, additional shipping charges may apply for re-delivery.

8. Delayed or Lost Orders

If your order is delayed, please contact our customer support team with your order number.

If a shipment is confirmed as lost by the courier, we will work with the courier and our fulfillment partner to determine the appropriate solution.

9. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • A short video, if necessary

Eligible cases will be handled according to our Refund & Return Policy.

10. Multiple Products in One Order

Depending on product availability and fulfillment arrangements, products from the same order may occasionally be shipped separately.

11. Third-Party Fulfillment

Some Print2 products may be produced, packed, and shipped by trusted third-party production or fulfillment partners.

Your order is still placed through Printtooop, and our customer support team remains available to assist you with order-related concerns.