Refund policy

At Printtooop, we want you to be happy with your purchase. Because our products are made or prepared specifically for each order, we have a slightly different return and refund policy than traditional retail stores.

Please read the following policy carefully before placing your order.

1. Print-on-Demand Products

Most of our products are made to order. Once you place an order, it may be sent to our third-party production and fulfillment partners for printing, preparation, and shipping.

Because products may be specially produced for you, we generally do not accept returns or exchanges due to change of mind, incorrect size selection, or simply not liking the product.

Please carefully check the product description, size guide, color, and other details before placing your order.

2. Damaged, Defective, or Incorrect Items

We will help if you receive:

  • A damaged product
  • A defective product
  • The wrong product
  • The wrong size/color/design compared with what you ordered
  • A product with a significant printing or manufacturing issue

If there is a problem with your order, please contact us within [48 hours / 3 days] of delivery.

Send us:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • A short video, if necessary
  • A description of the problem

Our team will review your claim and, where the issue is confirmed, we may offer a replacement or refund, depending on the situation.

3. Returns

Because our products are made on demand, we only accept returns when the product is damaged, defective, incorrect, or does not match the order placed, subject to our review.

If a return is approved, we will provide you with instructions for returning the product.

Do not send an item back without contacting us first. Unauthorized returns may not be accepted.

4. Exchanges

We do not normally offer exchanges for:

  • Wrong size selected by the customer
  • Change of mind
  • Different color preference
  • Personal preference
  • Incorrect information entered when placing the order

If you receive a defective or incorrect product, please contact us and we will review the issue.

5. Refunds

If your refund is approved, we will process it using the applicable refund method.

Refund processing time may vary depending on your payment method and financial institution.

For Cash on Delivery orders, we may contact you to confirm the appropriate refund method and required information.

6. Order Cancellation

Because Print2 products may enter production shortly after an order is placed, cancellation requests must be made as soon as possible.

Once an order has entered production or fulfillment, we may not be able to cancel it.

To request cancellation, contact us immediately.

7. Incorrect Address or Customer Information

Customers are responsible for providing accurate delivery information.

If an order is returned because of:

  • Incorrect address
  • Incorrect phone number
  • Incomplete address
  • Customer unavailable to receive the order
  • Refusal to accept the order

additional delivery or re-shipping charges may apply.

8. Delivery Damage

If your package arrives visibly damaged, please take clear photographs or a video of the package before opening it, if possible.

Contact us as soon as possible so we can investigate the issue with the relevant delivery/fulfillment partner.

9. Third-Party Production & Fulfillment

Printtooop works with trusted third-party suppliers and fulfillment partners for the production and delivery of certain products.

This allows us to offer a wider range of print-on-demand products while keeping our focus on quality and customer experience.

Although a third-party partner may produce or fulfill your order, your purchase is made through Printtooop and our customer support team remains available to assist you.

10. Non-Returnable Situations

We generally cannot accept returns or refunds for:

  • Customer-selected wrong size
  • Customer-selected wrong color
  • Change of mind
  • Personalized/customized products where the customer provided incorrect information
  • Normal minor variations in color caused by different screens or lighting
  • Normal variations that can occur during the printing process and do not constitute a defect
  • Products damaged through misuse, improper washing, or improper care